Support center
Support for Grais.
Practical help for activation, installation, billing, privacy, and extension troubleshooting. Pick the guide that matches the blocker; each page is written as an article, not a collapsed FAQ.
Setup
Install and start using Grais
Use this when you need the Pro activation path, extension install steps, or first-run guidance.
Billing
Fix billing or account access
Use this for checkout, invoices, cancellations, active subscriptions, and blocked personalization.
Fixes
Troubleshoot the extension
Use this when the icon is missing, Brave blocks controls, or replies do not generate.
All guides
Voice, memory, autonomyFeatures and customizationCustomize tone, language, review behavior, and context so replies sound like you.Data handlingSecurity and privacyUnderstand conversation context, cloud processing, encryption, privacy controls, and deletion.WorkflowsProductivity and efficiencyUse Grais for high-volume replies, Planner Mode, follow-ups, and recurring message work.Product basicsGeneral informationCheck supported browsers, platform availability, languages, trust levels, and product basics.
Before troubleshooting
Most extension issues come from one missing setup condition. Check these before opening a support request.
- Active Grais Pro account
- Desktop Chrome, Brave, Edge, or Arc
- Extension installed and enabled
- Conversation page refreshed after install
Fast paths