Features and Customization
How to customize Grais so drafts fit your voice, the relationship, and the conversation you are in.
Can I customize the AI's tone and style?
Yes. Grais lets you customize tone and style so drafts reflect how you actually communicate. You can use this to make replies warmer, more direct, more concise, more professional, or more casual depending on the relationship.
Tone settings are only one part of the system. Grais also uses the active thread, saved context, and the person you are replying to so that drafts do not feel like generic templates.
How does Grais help with response times?
Grais reduces the time spent reading, deciding, and composing from scratch. It can draft a response from the current conversation, suggest a cleaner version of what you already planned to say, or help you choose a calmer reply when the thread is emotionally loaded.
You still review and edit before sending. The time saving comes from removing the blank-page work while keeping human judgment in the loop.
Does Grais support multiple languages?
Yes. Grais reads and writes in 30+ languages. You can use it to reply in the same language as the thread, translate your intent into another language, or keep a message natural when you are writing outside your first language.
For best results, keep the source conversation visible and review the final wording before sending, especially when the message includes idioms, legal wording, or sensitive relationship context.
Can Grais handle industry-specific terminology?
Yes. Grais can use the terminology present in the conversation and the context you share. That helps with field-specific phrasing, product names, internal abbreviations, customer details, and relationship history.
You should still review specialized claims before sending. Grais can help phrase the answer, but you remain responsible for facts, promises, pricing, legal commitments, and anything that changes the state of a customer or business relationship.
Can I change how much autonomy Grais has?
Yes. Grais is designed around trust levels. For sensitive relationships, keep replies in review mode so every draft is inspected before anything is sent. For known, low-risk conversations, you can use more autonomous workflows when you are comfortable with the behavior.
The safest default is to review drafts until you understand how Grais handles your tone and recurring contacts.
What are the core capabilities?
Grais combines several capabilities that are more useful together than separately:
- Memory: Keeps useful context across conversations, channels, and time.
- Reasoning: Interprets intent, tone, urgency, and stakes in each thread.
- Planning: Planner Mode maps multi-step conversation strategies before you reply.
- Drafting: Produces replies that you can inspect, edit, and insert.
- Tone calibration: Adapts to your voice and the relationship instead of flattening everything into generic AI prose.
- Multi-language support: Helps you read and reply naturally across languages.
What should I customize first?
Start with tone and review behavior. Those two settings affect the most conversations.
After that, refine saved context for the people or workflows you message often. Useful context includes the relationship, recurring constraints, preferred level of formality, common objections, and facts you do not want to repeat every time.