Support and Troubleshooting
Find answers to common issues and learn how to reach the Grais support team.
What is the official support email for Grais?
You can reach our support team at hello@grais.ai.
What should I do if Grais is not generating responses?
Check the following:
- Ensure the extension is properly installed and the latest version is enabled.
- Verify your internet connection.
- If the issue persists, contact our support team at hello@grais.ai.
Why are responses not generating in the Brave browser?
The Brave browser’s shield feature may block the extension from working correctly.
To fix this:
- Click the Brave shield icon in the address bar.
- Toggle the shield off for the site you’re using.
- Refresh the page.
After disabling the shield, Grais should generate responses normally.